Night Auditor - Front Desk REQ#4844

Full Time at The Waterfront Inn

The primary purpose of the Night Auditor - Guest Service Agent is to greet and serve guests in a professional, hospitable manner. Register guests; provide prompt and courteous service to the guest throughout their stay, resolve guest problems, close guest accounts upon check out, audit and balance reports from the day shifts, verify that all end of day work has been performed, run end of day computer functions so they are complete by the end of shift, and balance cash drawers and record receipts.

Successful candidate will need to perform the essential functions of the job:

We’re looking for a Night Auditor to assist guests with their overnight requests and balance accounts from the day shift.

Night Auditor responsibilities include checking in guests, handling their requests, and taking reservations. The Night Auditor is responsible for balancing the revenue and expense transactions, which occurred during the day at the hotel. 

Other Duties and Responsibilities:

Check in guests, and answer phones and take reservations

Respond to guest complaints, request and emergencies

Reconcile accounts

Balance cash drawer and log receipts

Investigate and resolve out-of-balance accounts

Keep accurate financial records and ledgers

 

In order to be qualified for this role, the following is required:

Be honest, reliable

Be ready to begin work at a specified time

Be well groomed and aware of personal hygiene, adhere to dress code policy

Offer courteous and sincere hospitality at all times. Understand what is meant my “good customer service.” Provide uniform, efficient, courteous, high service in a clean and organized environment.

Handles, understands and responds to customer complaints ad needs calmly and advises effectively or seeks assistance from management.


Click here to apply for this position


Waterfront Inn is an equal opportunity employer and all qualified applicants will receive consideration for the employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Applicants have rights under Federal Employment Laws. Please see the attached posters for more detail about your rights: Equal Employment Opportunity is the Law (EEO)Family and Medical Leave Act (FMLA), and Employee Polygraph Protection Act (EPPA)

 


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