Community Association Manager REQ#4823

Full Time at Commercial Property Management

Within the spirit of “Making People’s Dreams Come True,” the Community Association Manager is responsible for maintaining quality community associations, such as Property Owners & Home Owners Associations, consistent with The Villages standards and objectives.  This position also implements the decisions of the Board of Directors in running the day-to-day operations of the associations managed.

Essential Roles/Responsibilities as follows:

Communications and Meetings

Identify and communicate key messages to association board members, homeowners, customer care representatives and others.

Maintain property fact sheets.

Conduct new board member orientations and organize training for board members.

Attend and participate in Board of Directors meetings, Annual meetings and other meetings required by Management Agreement.

Architectural Requests

Review applications for compliance based on association restrictions and forward applications to appropriate board/committee with recommendation.

Update customer care staff of the status of requests.

Facilities Management and Maintenance

Establish and maintain The Villages standards for operations and maintenance.

Procure and manage service providers.

Scheduling and conduct community and common area inspections.

Provide a complete, timely and effective covenant enforcement service.

Vendor Management

Conduct effective vendor bidding processes (bidding, hiring, monitoring) that demonstrate professional contract management practices.

Process code and approve all vendor invoices for payment in a timely manner.

Customer Service

Ensure the timely, efficient, customer oriented handling and resolution of each inquiry, request, dispute or complaint (via telephone, e-mail and face to face) by establishing needs, investigating problems, implementing agreed solutions, and documenting as appropriate.

Safety and Security

Contribute to safety and security for each community by developing and implementing emergency and/or disaster preparedness plans, monitoring gate access controls, overseeing water quality, and identifying other safety issues and unsafe conditions during property inspections.

Financials and Budgets

Review and adjust community annual budgets; understand financial statements, and explain delinquency procedures and reports.

Special Projects

Effectively manage the on-time, on-budget completion of special projects that meet agreed objectives.

In order to be qualified for this role, the following is required:

Minimum of 5 years related experience and/or training; or equivalent combination of education and experience required

Bachelor’s degree in Business, Real Estate,  Facility Management or Construction Management preferred

State of Florida Community Association Manager License required

BOMI, ICSC, IREM, IFMA or other equivalent certifications preferred

Applicant must possess working knowledge of commercial building systems, including but not limited to HVAC, plumbing, electrical, and life safety

Applicant must have strong working knowledge and use of Microsoft Office software including Word, Excel, and Outlook as well as excellent written and oral communications skills

Applicant is required to have a valid Florida driver’s license with a driving record acceptable to company standards. 

 

Click here to apply for this position


Commercial Property Management is an equal opportunity employee and all qualified applicants will receive consideration for the employment regard to race, religion, color, sex, national origin, disability status, protected veteran status, or any characteristic protected by law. Applicants have rights under Federal Employment Laws. Please see the attached posters for more detail about your rights: Equal Employment Opportunity is the Law (EEO)Family and Medical Leave Act (FMLA), and Employee Polygraph Protection Act (EPPA).  


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