Phone Host REQ#4813

at The Villages Sales and Marketing

In the spirit of “Making Dreams Come True”, a Phone Host energetically answers and gathers information on a variety of incoming calls to our hometown.  Their positive attitude and knack for details provide the ultimate customer experience from folks locally and all over the country.  This ‘first impression’ role assists customers in their quest to become a Villager by providing information and connecting them with others on our staff in a timely manner.  In addition, a Phone Host supports our sales team in setting pre-owned home showing appointments.  In this capacity, outgoing phone calls are made to our residents to set, confirm or cancel appointments of their homes while in communication with our sales team.  All of these responsibilities are hosted in a team focused, call-center environment.

Educational Requirements:

 This position requires exceptional social and verbal communication skills, enthusiasm for The Villages, and the ability to serve in a customer support role. Must have the availability to work a flexible schedule, including weekends. Multi-tasking and time management skills are needed.  Must be proficient in Microsoft family programs (excel, outlook etc.) and  iSeries experience is preferred. 


Click here to apply for this position


The Villages Sales and Marketing is an equal opportunity employee and all qualified applicants will receive consideration for the employment regard to race, religion, color, sex, national origin, disability status, protected veteran status, or any characteristic protected by law. Applicants have rights under Federal Employment Laws. Please see the attached posters for more detail about your rights: Equal Employment Opportunity is the Law (EEO)Family and Medical Leave Act (FMLA), and Employee Polygraph Protection Act (EPPA)

 


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