Server Operations Engineer REQ#4777

Full Time at The Villages Technology Solutions Group

Within the spirit of “Making People’s Dreams Come True”, this position provides the bulk of day to day requests, maintenance and general Server and Back-End Application issues.

Essential Duties and Responsibilities:

This position's major role is to reduce disturbance of senior staff by handling the day to day requests such as exchange mailbox creation/deletions, group policy administration assistance, File/Print services including NTFS permissions, simple file restores, FTP account creation/maintenance, rack/stack server equipment, maintenance of server rooms and providing Tier II support for our Desktop Support Team which may include desktop or peripheral devices they may need assistance with. · Daily activities including but not limited to: O/S patching, Backups/restorations, Antivirus, Malware, Web Filtering, Active Directory, Group Policy, Mail services, Health Monitoring and break/fix for hardware in server/SAN(s) environment. · Create/Maintain procedures for software/hardware installations including testing/validating proper operation on server hardware and/or distributed deployments to end points. · Installs, tests and documents server based hardware/software. · Requires use our current ticketing system to keep track of work items, SLA, priorities, documentation of work performed and follow-up to our customers. · Monitor proactively for predictive failures and trends that will aid in capacity planning and enhanced resource availability. · Participates in Change Management procedures · Communicates with appropriate people using most effective medium whenever there is an issue or a possible outage of service. This includes notification when issue or outage has been resolved. · All communication must be in a warm positive, friendly, professional conduct while representing TSG; both on and off property functions. · Advises Director, Server Operations of any issues that affect our delivery of services to our customers promptly. · Performs other duties as assigned by Director, Server Operations.

 Education and Requirements:

Associate's degree or equivalent; and/or 2 years related experience and/or training; or equivalent combination of education and experience. · Certifications; at least one of the following or better: MCP, MTA, MCSE, MCSA, MCITP, A+, VMware Certified Professional (VCP). · Three-plus years’ experience in working with Server Hardware, RAID, ISCSI, IP connectivity, Microsoft Active Directory structures, Group Policy administration, NTFS. · Two-plus years’ experience in creating/managing user mailbox's on Exchange 2010 platform or above. **This position is subject to the TSG Fleet Safety Program and its policies as it requires the use of personal vehicles for company business. Please refer to TSG Fleet Safety Program for the policies and procedures that this position is required to follow.

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The Villages Technology Solutions Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, disability status, protected veteran status, or any characteristic protected by law. Applicants have rights under Federal Employment Laws. Please see the attached posters for more detail about your rights: Equal Employment Opportunity is the Law (EEO)Family and Medical Leave Act (FMLA), and Employee Polygraph Protection Act (EPPA)


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